Frequently Asked Questions

Libero Diapers
What's the difference between Libero Ultra and Libero Giggles nappies?

Libero Ultra is a premium nappy range, which is super absorbent and comfortable. Libero Ultra nappies offer special features such as Libero Rapid Flow Liner on Newborn and Infant sizes, and super soft stretch sides on Crawler to Junior sizes. 

Libero Giggles are a quality nappy at a great price, and are all you need for every day.

For full details about Libero nappies, please see our Products page.

Can I buy diapers online?

Libero Baby Club members can purchase Libero nappies at great prices, using part credit card payment and part Libero Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

Visit our online Libero shop.

Where can I report a Libero product concern?

If you have a Libero product concern, please phone 1800 102 8494 or write to us at customercare.india@sca.com

How do you choose the best care for your baby?
Am I good enought?

1) You're good enough
These demands all the time. They seem to be an almost unavoidable part of the age we live in. We're constantly striving to be good enough. So is that why we don't think we're good enough as parents? There's just loads of information washing over us, telling how to train our kids and how to stimulate them and it goes on and on and I can't do it and I don't have the time. But there's no problem. You are good enough.

Why babies are crying a lot?

i don't know do you ?

Good Parenthood
Am I good enought?

1) You're good enough
These demands all the time. They seem to be an almost unavoidable part of the age we live in. We're constantly striving to be good enough. So is that why we don't think we're good enough as parents? There's just loads of information washing over us, telling how to train our kids and how to stimulate them and it goes on and on and I can't do it and I don't have the time. But there's no problem. You are good enough.

Libero Online Shop
How do I buy online?

You must be a member of the Libero Club to buy online. If you're not already a member, register now.

Visit our online shop to buy. It’s easy, quick and convenient. All you need is a credit card and some Libero Points.

What are the benefits of buying online?

Libero Club members can purchase Libero nappies at great prices, using part credit card payment and part Libero Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

How long does delivery take?

Please allow up to seven working days for delivery.

Why has only part of my order been delivered?

If you have ordered multiple products, you may receive these boxes at slightly different times.

On occasions, the courier picks up the orders in batches. If this has occured, your remaining boxes will be delivered to you shortly.

My order has not arrived?

If your order has not arrived, check whether a delivery note has been left by the courier. If you were not home, the courier may have chosen not to leave your valuable order on the doorstep.

If you would still like to query your order delivery, please use the form below.

How can I return my order?

Return details are printed on the packing slip affixed to your order.

A full refund will be processed once your order is received by us.

Please Note: Only unopened, and unused, product can be returned.

I’d like to know more about Libero nappies

Great! Visit our Products to find out everything you need to know about Libero nappies.

Which is the right nappy for my baby?

We’ve got a handy little calculator in the Products section as a guide to choosing your baby’s nappy.

Just enter your baby’s weight and we’ll recommend the best nappy for their weight.

But, as all babies are different shapes and sizes, you may find your baby fits a nappy in a larger weight range.

Libero Website - what's new
What’s different about the Libero website?

The first thing you’ll probably notice is the brand new interactive timeline in the top panel of the ‘Your Stage’ page.

The timeline personalises the website to what stage you’re at in the parenting journey  – Trying, Pregnant, Baby or Toddler. It also links you to other members at your stage.

When you rollover the timeline bar with your mouse you’ll quickly see developmental milestones and stage markers. Click on the stage that best describes you.

Our website also lets you read articles written by members (parents like you), comment on, rate and share your favourite articles and stories, ask a question to the Community, start your own poll, and save interesting articles or discussions to your scrapbook.

You can also create your own profile to connect with the Community, view other members’ profiles and comment in their guestbooks, and chat in the Forum.

Plus, there’s plenty more to explore!

What are Your Stage, Your Libero, Community and Shop?

Your Stage

Trying, Pregnant, Baby or Toddler? Use the timeline to personalise the website just for you! The timeline links you to other members at your stage. Plus read articles from parenting experts.

Your Libero

Create Your Libero profile to connect with the Community. Your Stories allows you to share your advice and experiences with other members. You can also save articles and comments in Your Scrapbook and read comments from other members in Your Guestbook.

Community

Here’s where you’ll find the fantastic new Libero Forum.

Shop

Buy Libero nappies online at great prices.

Libero Website - first time users
I was a member of the previous Libero website. Can I use my normal login details?

Absolutely! If you registered with the old Libero website, your registered email address and password will work on this website.

Can I register the forum display name I had on the previous Libero website?

Yes. However, think carefully when choosing your username on the new website – you will NOT be able to change this again.

So if you’re pregnant make sure you choose something that will still be okay when you’re a mum of three!

Why can’t I register the forum display name I had on the previous Libero website?

This means your username is already being used by another member. Please select a new username. You can no longer share forum usernames – this means there won’t be any more confusion about who you’re chatting with! 

Think carefully when choosing your username on the new website – you will NOT be able to change this again. So if you’re pregnant make sure you choose something that will still be okay when you’re a mum of three!

How can I see an overview of what’s on the website?

Click on the Explore Site button in the top right hand corner to get a bird’s eye view.

Website Icons
What are the round icons in the timeline about?

Once you’ve set your stage, several round icons appear. Each one contains useful information that’s most relevant to your stage, from health & advice to relationships, fun stories, wellbeing and much more. Just click on the icons and we’ll take you straight to the article.

What does the little person symbol mean beside some of the icons in the timeline?

The person symbol means that article or story was written by a community member – someone just like you!

What is the camera symbol?

Click on the little camera icon to add a picture of yourself.

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